At Drenvoria, we want you to feel confident about your purchase. This policy explains how to request a return, how refunds are handled, and what to do if an item arrives damaged, defective, or incorrect. It applies to purchases made through drenvoria.com for delivery in the United States.

Our standard return window is 14 calendar days from the date you receive the last item in your order. This is Drenvoria’s store policy, not a statement that U.S. law provides a universal 14-day return right. Nothing in this policy limits rights that cannot be waived under applicable law.

1. Return Eligibility

To request a return under our standard policy, please contact us within 14 calendar days after receiving the last item in your order. For a return to qualify for a full refund, the item should:

• Be in like-new condition, with no damage caused by misuse or improper assembly.
• Include all components, accessories, and instructions supplied with the product.
• Be returned with its original packaging when reasonably available.
• Be available for inspection by our customer care team after it reaches the return facility.

Opening the packaging or reasonably inspecting an item does not automatically make it ineligible for return. Please wait for our return instructions before sending anything back so the package can be routed correctly.

2. Items Not Eligible for Standard Change-of-Mind Returns

Unless applicable law requires otherwise, our standard change-of-mind return policy does not cover:

• Furniture made to order or customized to a customer’s specifications.
• Products personalized at the customer’s request.
• Items whose dimensions, finish, or other specifications were changed at the customer’s request after the order was confirmed.
• Final-sale or clearance items when that restriction was clearly disclosed before purchase and is permitted by applicable law.

These exclusions do not remove any rights you may have if an item is defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

3. Natural Characteristics of Furniture

Furniture may show natural or production-related variations that are not necessarily manufacturing defects, including:

• Differences in wood grain and natural texture.
• Minor shade differences between production batches.
• Small marks associated with the manufacturing process.
• Minor dimensional variations within normal manufacturing tolerances.
• Normal settling of upholstery or fabric during initial use.

We review concerns individually. These characteristics do not automatically establish that a product is defective, but they do not limit any applicable legal rights.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us as soon as reasonably possible. Please include your order details, a description of the issue, and clear photos showing the product and the problem. After reviewing the information, we will work with you on an appropriate resolution, which may include repair, replacement, replacement parts, a price adjustment, or a full or partial refund, as applicable to the circumstances and governing law.

5. How to Request a Return

1. Email our customer care team at frontdeskcare@drenvoria.com and explain that you would like to request a return or refund.
2. Include your order details and, if the item is damaged or defective, clear photos of the issue.
3. Wait for our team to review your request and send you the applicable return instructions.
4. Pack the item carefully and send it according to the instructions provided.
5. Once the return reaches our facility, allow time for the item to be inspected and the request to be processed.

Returns sent without contacting us first may take longer to identify and process. Please keep your shipping receipt and tracking details until the return is resolved.

6. Return Shipping Costs

For a return requested because you changed your mind, return shipping costs are generally the customer’s responsibility, unless we state otherwise or applicable law requires a different arrangement. If an item is defective, incorrect, or damaged in transit, Drenvoria will cover reasonable return shipping costs where required by applicable law or where we confirm that we will cover them. Please contact us before arranging return shipping so we can provide the correct instructions.

7. Processing Times

• Order processing: 1–3 business days.
• Estimated delivery: 5–10 business days.
• Return inspection: normally within a few business days after the returned item is received.
• Refund processing: 4–6 business days after the return is approved.

These are estimates and may vary during busy periods or holidays. Your bank or payment provider may need additional time to display a completed refund. Any separate statutory refund deadline that applies to your order takes precedence over these estimates.

8. Refund Method

Once your return is approved, we will issue the refund to the original payment method unless another method is agreed with you. We will send a confirmation when the refund has been processed. Any fee or charge excluded from a refund will be excluded only where permitted by applicable law and where the relevant terms were properly disclosed.

9. Product Warranty and Legal Rights

Normal wear and tear, accidental damage, misuse, assembly that does not follow the supplied instructions, customer-made modifications, and inadequate maintenance may not be covered by a product warranty, to the extent permitted by law. This policy does not exclude or reduce any warranty, remedy, or consumer protection that cannot legally be waived under applicable federal or state law.

10. Policy Updates

We may update this policy to reflect operational or legal changes. The version in effect when you place your order will generally apply to that purchase, except where applicable law requires otherwise.

11. Contact Us

For questions about returns, refunds, or after-sales support, please contact Drenvoria Customer Care: